FREQUENTLY ASKED QUESTIONS

We strive to get your order shipped as soon as possible. Therefore, orders cannot be cancelled or modified once they are placed. We kindly ask you to review the products, delivery address and mobile number carefully before proceeding to checkout.

Hunter boots are made to accommodate thick socks. We recommend purchasing the same size as your usual shoes. If you are between sizes, we recommend opting for the larger size. Since fit can vary by product, please refer to our size guide and the information provided on the product page.

Occasionally, a white powdery film may form on the surface of the boots. This is a natural occurrence with rubber, a natural material. Please be assured that this is a feature of high-quality rubber and does not impact the performance or durability of the boots, nor is it considered a defect.

Yes, Hunter rain boots can be worn in winter temperatures as low as minus 10 degrees. The soles are anti-slip and provide good traction on wet surfaces and snow but they are not recommended for icy conditions.

All orders can only be delivered within Singapore.

Standard delivery time is 1-3 working days after the order status has been set to “Shipped”. *Kindly note that deliveries may sometimes be delayed due to public holidays, festive season, or major sales campaigns.

Deliveries are fulfilled by Ninja Van, and you can track the status of your delivery through their website (www.ninjavan.co/en-sg/) with the AWB number that can be found in your shipment confirmation email. Please ensure to provide a valid local mobile number with your order as the courier may drop you a text/call during delivery.

Please refer to the Return & Exchange policy: here

Membership is free to join, sign up here or in store to start earning points from your first purchase.

You can earn points from your purchases and when you refer your friends to our loyalty program.

As a Hunter Insider member, you'll earn and redeem points with every purchase, enjoy birthday surprises, and get early access to new collections! Plus, as you move up through the tiers, you'll unlock even more attractive perks! To know more, check here.

All earned points will expire after 12 months. You can earn and redeem points both on our website and in our retail stores.

Double check the code to ensure there are no extra spaces before or after and then click on “Apply”. Please note that discount codes are not valid in conjunction with any other offers. If you are still experiencing issues, please contact cs.hunterbootssg@baozun.com and we will be happy to assist.

Click on the chat widget or email us at cs.hunterbootssg@baozun.com.